Post Event Survey For Trainers
Name: 


  1. Rate the Trainee's RESPONSIVENESS to the discussion ( shared enthusiasm, parking lot questons, best practices)
    1 2 3 4 5 6 7


  1. What are your recommendations to improve Relevance and WIIFM for this Training?


  1. Rate your Confidence level that we have DELIVERED the full content of the LEARNING OBJECTIVES:
    1 2 3 4 5 6 7


  1. What other agent LEARNING GOALS will you recommend for a follow-up Training?


  1. COURSEWARE: The material was organized logically and the examples presented helped me understand the content.
    1 2 3 4 5 6 7


  1. COURSEWARE: What are you recommendations to improve the CONTENT of the training ( ex. Discussion points to Emphasize)


  1. LEARNING EFFECTIVENESS: How can we improve the training to make it more relevant for our agents job


  1. LEARNING EFFECTIVENESS: What activities (role-plays, drills, knowledge quizes) would be helpful to sustain application of knowledge?


  1. JOB IMPACT: What are some of the critical questions raised by the agents concerning how this training impacts their job?



  1. JOB IMPACT: Indicate the top 5 common questions by the agents.


  1. BUSINESS RESULTS: This training will have a significant impact on the AGENTS: (check all that apply):

    A. Improving my Customer Satisfaction Scores
    B. Enhancing my Communication Skills
    C. Improved QA scores
    D. Improved my Sales Efficiency
    E. Decrease in Handle Time
    F. Better Process/ Product Knowledge


  1. BUSINESS RESULTS: Other Comments, Suggestions, Recommendations:


  1. BUSINESS RESULTS: What other AREA of FOCUS would you like to highlight in the next follow-up Training ( choose 3 Priority)
    A. increasing quality
    B. decreasing costs
    C. decreasing cycle time
    D. increasing productivity
    E. increasing sales
    F. decreasing risk
    G. increasing employee satisfaction
    H. increasing customer satisfaction


  1. How can these improve the training to make it more relevant to our agent's job?





HP HHO Program
Boise, ID