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Be Your Customer's Smart Friend Not Just the Order Taker
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- The content or scope of the material is sufficient to meet the skill/knowledge gap of the agents.
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- Free response questions for # 1
Please indicate what we can do to improve the MATERIAL:
Poor (Please be specific. What can be added to add more content or relevance to the UT material)
Fair ( Please be specific. Indicate your findings to improve the material)
Very Good ( Indicate what do you like about this training)
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- 2. The designed activities ( role-plays, drills, knowledge quizes) is very appropriate to demonstrate application of knowledge.
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- Free response questions for # 3
Please indicate what we can do to improve the MATERIAL:
Poor (Please be specific. What can be added to add more content or relevance to the UT material)
Fair ( Please be specific. Indicate your findings to improve the material)
Very Good ( Indicate what do you like about this training)
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- 3. Based on my call listening, spot checks and observations, the agents are applying what they learned for the Update Training.
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- Free response questions for # 5
Please indicate what we can do to improve the MATERIAL:
Poor (Please be specific. What can be added to add more content or relevance to the UT material)
Fair ( Please be specific. Indicate your findings to improve the material)
Very Good ( Indicate what do you like about this training)
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- 4. Rate the INCREASE in skill level or knowledge that has occured since the training.
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- 5. Which topics, sub-topics, relevant activities would you propose to reinforce in the Follow-up Training? These suggestions/proposals will ensure that the agents can demonstate the knowledge and skill consistently
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- 6. In what frequency are the knowledge and skills presented in this training applied on job?
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- Free response questions for # 9
Please answer: How often is the average employee faced with a situation on the job where this training applied?daily, this week, this month, this year, never)
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