T1 and Returns UT_When to Create a Case Managers Request and May 2013 NPI
Name: 


A red asterisk (*) indicates required questions.

  1. The instructor was effective in teaching this course.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. What are your comments/ suggestions on how our Trainer can improve the delivery of this training?*


  1. This Update Training helps me relate to the real-scenarios experienced at the floor.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. What additional scenarios related to this training are you challenged with?*


  1. I will be able to apply the knowledge and skills learned in this class to my job.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. What activities (role-plays, drills, knowledge quizes) will be helpful to sustain application of knowledge?


  1. The topics presented are clear and can be utilized with my current role as an agent.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. What support / resources do you need to sustain excellent Performance?


  1. This training will have a significant impact on: (check all that apply):*
    Improving my Customer Satisfaction Scores
    Enhancing my Communication Skills
    Improved QA scores
    Improved my Sales Efficiency
    Decrease in Handle Time
    Better Process/ Product Knowledge


  1. Provide us feedback on how we can make our training better (Trainer, Content/Material)?


  1. Oracle ID:





HP HHO Program
Boise, ID