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ECT PCE Survey Audit Form
Please use this form to audit CSAT PCE scores.
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A red asterisk (*) indicates required questions.
Team Lead
Bacol, Christine
Cui, Martem
Mangubat, Vanessa
Olan-olan, Janice
Salvacion, Analee
Toledo, Jan
Training
*
Agent Name: Last Name, First Name
*
Session ID
*
Order #
Transaction Type
*
Chat
Email
Audit Disposition
Valid - No Defects/No Manipulation Found
Invalid - Influencing the Customer (Asking for Good Score)
Invalid - Inappropriate Survey Invitation Script (Email)
Invalid - No Survey Invitation Script (Email)
Invalid - No Survey Link Provided (Email)
Invalid - Blind Transfer to Sup to Deflect Survey
Invalid - PCE Manipulation (Agent Self Rated)
*
Remarks
*
Survey IP Address
*
PCE Auditor
Bacol, Christine
Cui, Martem
Mangubat, Vanessa
Olan-olan, Janice
Salvacion, Analee
Toledo, Jan
Buot, Jodie
Villanueva, Cielo
Yu, Carl
Ureta, Arriane
Cabrera, Erik
Balmes, Mahmet
Abella, Tom
*
HP HHO Program
Boise, ID
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