Total Resolution Feedback

Please provide the accurate data.


A red asterisk (*) indicates required questions.

  1. Describe the problem or customer pain point.*


  1. What is the right way to resolve the customer problem or request?*


  1. How confident are you in your response? 10 is the highest*
     
      1 2 3 4 5  
    1  10


  1. Why did you give the score you did on number 3?*


  1. Call Type*
    Delivery
    Return
    Support
    Purchase
    Other


  1. Product*
    Notebook
    Desktop
    Printer
    Accessory
    ESP
    Support
    N/A


  1. Which LOB are you from?*
    Tier 1
    Tier 2
    Returns
    Sales
    ECT





HP HHO Program
Boise, ID