Total Resolution Feedback.v2

We would like to continue to capture difficult call scenarios so you can help us identify weak spots in our customer experience and help us find better options or solutions.
You need to fill out everytime 1). the resolution is not available, 2) the customer is unhappy with the solution provided and has ideas for what they want or expect of HHO, or 3) you are unsure and need support.
o And lastly WHAT’S IN IT FOR ME?, you ask?! Well, top entries (most constructive, insightful, customer-focused) have the chance to win a Limited Edition BLING lanyard! (supplies are limited so let’s put on our magnifying glasses and get customer-focused!)


A red asterisk (*) indicates required questions.

  1. Please enter your First and Last Name*


  1. Describe the problem or customers reason for calling.*


  1. What do you think is the right way to resolve the customers concern? Meaning, what does the customer need? What is important to the customer*


  1. What were the resources you used to ressolved the customers reason for calling?*


  1. How confident are you in your response? 10 is the highest*
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Explain the reason why you gave it that score?*


  1. Please select a call type*
    Delivery
    Return
    Support
    Purchase
    Other


  1. Please select a Product*
    Notebook
    Desktop
    Printer
    Accessory
    ESP
    Support
    N/A


  1. Which LOB are you from?*
    Tier 1
    Tier 2
    Returns
    Sales
    ECT





HP HHO Program
Boise, ID