Survey for Trainers

Please spend time to thoroughly review areas that will have a very significant impact to our NH agents’ learning experience. This information will be used to understand areas to improve, cross-functional partnerships to be established. The goal is to update our materials, delivery and establish new practices that will better improve the way we deliver our NH Classes.
Name: 


  1. Trainer Name
    Arriane Ureta
    Marvin Rosales
    Anthony Martinez
    Kevin San Agustin


  1. LOB Evaluated
    CSR- Tier 1
    CSR- Returns
    Email and Chat
    Tier 2
    SALES/SAS


  1. Thinking back over the last 12-18 months, how updated and relevant the NH materials to support HP Call types and call drivers?
    From a scale of (1 NOT being very relevant and comprehensive, 4 - updated, comprehensive and relevant).
    Not met all
    Not met in most regards
    Met in most regards
    Met completely


  1. Can you indicate 3 Major areas ( Process/ Product ) that needs to be updated or revised by HP?


  1. When our Trainees are endorsed from Classroom to Nesting, what are common 5 Skill/ Will challenges that you have observed during the first 5 days?


  1. What are 5 challenges most often encountered when you deliver the NH Curriculum ( from Day1 to last day of process training)?


  1. What are your suggestion so we can improve our NH Performance from Classroom to Nesting?


  1. In an ideal world, what are 3 support action items would you request from the following HP/ Mgrs/Leads/ QA, so that NH agents from Nesting to Prod first 30 days will improve?





HP HHO Program
Boise, ID