CSC Underwriting Technical Knowledge & Skills Survey [Draft May 12 2014]

Thank you for taking the time to respond to this survey!

Your feedback is important to us. It will be used to target training to your specific needs.


             

             

Name: 


  1. What is your Regional Office Location?
    Atlantic
    Calgary
    Montreal/Quebec
    Ontario


  1. What is your Underwriting Level?
    Underwriter
    Senior Underwriter
    Specialist
    Other


  1. This Section relates to our Prime Offerings. On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your understanding of the following:

            1 2 3 4 5      
      Manufacturers’ Product Impairment Poor Excellent  
      Product Recall Expenses Poor Excellent  
      Failure to manufacture to specification Poor Excellent  
      Manufacturer’s Errors & Omissions Poor Excellent  
      Expediting expenses under Property Extension 2810-01 Poor Excellent  
      Inspection and Approval Costs under Property Extension 2810-01 Poor Excellent  
      Property Errors and Omissions under Property Extension 2810-01 Poor Excellent  
      Business Income Poor Excellent  
      Equipment Breakdown Poor Excellent  
      Warehouseman’s Legal Liability Poor Excellent  
      Logistical Errors and Omissions Poor Excellent  
      Installation Floater Poor Excellent  
      Contractor’s Equipment and Tools Poor Excellent  
      Rigging and Moving (Hook Liability) Poor Excellent  


  1. This Section relates to CGL Coverage. On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your understanding of the following:

            1 2 3 4 5      
      Coverage A – Bodily Injury and Property Damage Liability Poor Excellent  
      Coverage A – Exclusions Poor Excellent  
      Coverage B – Personal and Advertising Injury Liability Poor Excellent  
      Coverage B – Exclusions Poor Excellent  
      Coverage C – Medical Payments Poor Excellent  
      Coverage C – Exclusions Poor Excellent  
      Coverage D – Tenants’ Legal Liability Poor Excellent  
      Coverage D – Exclusions Poor Excellent  
      Common Exclusions Poor Excellent  
      Supplementary Payments – Coverages A, B, and D Poor Excellent  
      Section II – Who is an Insured Poor Excellent  
      Section III – Limits of Insurance Poor Excellent  
      Section IV – Commercial General Liability Conditions Poor Excellent  
      Section V – Definitions Poor Excellent  


  1. This Section relates to Umbrella Coverage. On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your understanding of the following:

            1 2 3 4 5      
      Coverage A – Bodily Injury and Property Damage Liability Poor Excellent  
      Coverage A – Exclusions Poor Excellent  
      Coverage B – Personal and Advertising Injury Liability Poor Excellent  
      Coverage B – Exclusions Poor Excellent  
      Common Exclusions – Coverages A and B Poor Excellent  
      Supplementary Payments – Coverages A and B Poor Excellent  
      Section 2 – Who is an Insured Poor Excellent  
      Section 3 – Limits of Insurance Poor Excellent  
      Sub-Section 4 – Conditions Poor Excellent  
      Sub-Section 5 – Definitions Poor Excellent  


  1. This Section relates to Fidelity Coverage. On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your understanding of the following:

            1 2 3 4 5      
      Employee Dishonesty Poor Excellent  
      Third Party Fidelity Poor Excellent  
      Computer Theft and Funds Transfer Fraud Poor Excellent  


  1. This Section relates to Crime Coverage. On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your understanding of the following:

            1 2 3 4 5      
      Loss Inside the Premises Poor Excellent  
      Loss Outside the Premises Poor Excellent  
      Money and Securities (Broad Form) Insurance Poor Excellent  
      Mercantile Stock Burglary Poor Excellent  


  1. This Section relates to Individually Rated Commercial Auto (IRCA). On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your understanding of the following:

            1 2 3 4 5       N/A
      AB SPF No 1 Poor Excellent  
      PEI SPF No 1 Poor Excellent  
      NB SPF No 1 Poor Excellent  
      NS NSPF No 1 Poor Excellent  
      ON OAP 1 Poor Excellent  
      Autoplus & Claims Experience Letter Poor Excellent  
      Auto Classification Table Poor Excellent  
      IRCA Quote Workflow Poor Excellent  
      IRCA Rating Poor Excellent  
      CVOR (Commercial Vehicle Operator’s Registration System) - Ontario Only Poor Excellent  
      Carrier Profile Poor Excellent  


  1. This Section relates to Inland Marine. On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your understanding of the following:

            1 2 3 4 5      
      Accounts Receivables Poor Excellent  
      Bailees’ Customers Poor Excellent  
      Contractors’ Equipment Floater Poor Excellent  
      Crane Operators’ “On Hook” Coverage Poor Excellent  
      E.D.P. (Computers) Poor Excellent  
      Exhibition Floater Poor Excellent  
      Installation Floater Poor Excellent  
      Miscellaneous Property Floater Poor Excellent  
      Motor Truck Cargo Insurance Poor Excellent  
      Office Contents Floater Poor Excellent  
      Sign Floater Poor Excellent  
      Tool Floater Poor Excellent  
      Transportation Floater Poor Excellent  
      Trip Transit Poor Excellent  
      Valuable Papers and Records Poor Excellent  
      Warehouseman’s Legal Liability Poor Excellent  


  1. This Section relates to Underwriting Tools. On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your understanding of the following:

            1 2 3 4 5      
      BVS Poor Excellent  
      D&B Poor Excellent  
      FUS Poor Excellent  
      RTM P&C Poor Excellent  
      RTM Auto Poor Excellent  
      AQS Poor Excellent  
      DocVault Poor Excellent  
      AM Best Poor Excellent  
      Maximum Acceptance Limits Table Poor Excellent  
      Underwriting Authorities Poor Excellent  
      FasTrax Poor Excellent  
      Motor Vehicle Report (MVR) Poor Excellent  
      UnderRight Poor Excellent  
      CTS/Autoplus Poor Excellent  
      Ratabase Poor Excellent  
      VIN LINK Poor Excellent  
      Truck Blue Book On-Line Poor Excellent  
      Safersys Poor Excellent  
      CVOR (Commercial Vehicle Operator’s Registration System) Poor Excellent  
      Commercial P&C & Fidelity Occupancy Table Poor Excellent  
      Referral Database Poor Excellent  
      Injury Manager Poor Excellent  
      Large Loss Reporting Poor Excellent  
      Risk Inspection Systems Poor Excellent  
      Risk Alerts Poor Excellent  


  1. This section relates to 5 Underwriting Criteria: Get Right Information, Calculate and Underwrite the risk (pricing and underwriting), Offering & Negotiating terms, Issue Documents and Agree Outcome.
    Get Right Information: The Risk is within Strategy.

    On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your understanding and application of Aviva’s Underwriting Strategy/Appetite?
     
      1 2 3 4 5  
    Poor  Excellent


  1. Get Right Information: Adequate and appropriate information has been obtained and analyzed to effectively assess the risk exposure.
    On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your ability to:

            1 2 3 4 5      
      Identify when information is insufficient and seek clarification; showing how the information has reinforced or changed your perception of the risk? Poor Excellent  
      Correctly interpret and apply technical information, underwriting guidelines and procedures to make informed underwriting decisions? Poor Excellent  
      Obtain information from a range of relevant sources to understand the risk?  Poor Excellent  
      Effectively analyze and take action on risk management information in deciding or recommending terms and conditions? Poor Excellent  
      Identify and assess variations to standard cover and refer with recommendations and reasoning behind recommendations? Poor Excellent  
      Provide rationale that demonstrates full understanding of risks including potential hazards and claims? Poor Excellent  
      Provide rationale/thought process that shows reasons for accepting or declining a risk? Poor Excellent  


  1. This section relates to Underwriting Criteria - Calculate and Underwrite the risk (pricing and underwriting): The claims history has been effectively analyzed and used to decide or recommend terms and conditions.
    On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your ability to:

            1 2 3 4 5      
      Obtain full details of settled and outstanding claims? Poor Excellent  
      Analyze frequency and severity, cause and type and identify trends or inconsistencies in risk assessment? Poor Excellent  
      Identify potential for future claims and consider short and long tail exposures? Poor Excellent  
      Identify the major loss sources by line of cover, industry segments, geographical/regional exposures (flood, quake, etc)? Poor Excellent  
      Consistently take action following a claim(s) to mitigate the risk of recurrence? Poor Excellent  


  1. This section relates to Underwriting Criteria - Calculate and Underwrite the risk (pricing and Underwriting): Aggregate exposures have been fully considered.
    On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate:

            1 2 3 4 5      
      Your understanding of aggregation of exposure limits/concentration of values? Poor Excellent  
      Your ability to correctly apply Industry Code Classification and Risk Grades? Poor Excellent  
      Your understanding of: One Risk/ Amount Subject, Block Liability?  Poor Excellent  
      Your ability to identify and take action on any potential accumulation? Poor Excellent  


  1. This section relates to Underwriting Criteria - Calculate and Underwrite the risk (pricing and underwriting): Concentration of values are identified and managed to conclusion.
    On a scale of 1 to 5 with 1 being poor and 5 being excellent, please assess your consistency in:

            1 2 3 4 5      
      Correctly applying tools to ensure concentration of values is well managed? Poor Excellent  
      Seeking authorization following negotiations that impact concentration of values? Poor Excellent  
      Documenting your thought process following changes that impact limits insured? Poor Excellent  


  1. This section relates to Underwriting Criteria - Calculate and Underwrite the risk (pricing and underwriting): The risk is classified and rated correctly and PIR/BUR Strategy is effectively applied.
    On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your ability to:

            1 2 3 4 5      
      Select the correct industry codes and other codes which affect pricing? Poor Excellent  
      Identify where limitations of cover are appropriate and adjust price accordingly? Poor Excellent  
      Conduct Financial Underwriting Analysis? Poor Excellent  
      Apply deviations (Surcharges/Discounts) accurately and effectively and to document your thought process behind them? Poor Excellent  
      Apply current pricing strategy (PIR/BUR)? Poor Excellent  
      Effectively and clearly articulate your rationale for your recommendation and accurately calculate the technical premium? Poor Excellent  
      Appropriately apply business factors and engage additional assistance to ensure our best terms are delivered where appropriate? Poor Excellent  
      Correctly adjust price to reflect any revisions in broker commissions from standard? Poor Excellent  


  1. This section relates to Underwriting Criteria - Calculate and Underwrite the risk (pricing and underwriting): The risk is authorized correctly.
    On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your ability to:

            1 2 3 4 5      
      Identify and highlight all elements of the risk that require referral and submit with the appropriate recommendations? Poor Excellent  
      Ensure that elements of the risk are authorized correctly and clearly and are aligned with Underwriting Authority Statements? Poor Excellent  
      Use Depression Factor in establishing your available capacity? Poor Excellent  


  1. This section relates to Underwriting Criteria - Offering & Negotiating terms): The negotiation and communication of our terms and conditions are executed effectively.
    On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your ability to:

            1 2 3 4 5      
      Identify any terms that we have to compete against and to establish your “bottom line/walk away” scenario? Poor Excellent  
      Assess gaps in the existing cover and up-sell/ propose recommendations to the Broker? Poor Excellent  
      Clearly differentiate Aviva’s product and terms from competitors’? Poor Excellent  
      Anticipate objections and counter-offers and prepare your responses? Poor Excellent  


  1. This section relates to Underwriting Criteria - Issue Documents: The policy is processed using correct codes, commission and premium and including diary notes. Clean documentation is issued with correct legal title, business description, clauses, endorsements and deductibles.
    On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your:

            1 2 3 4 5      
      Ability in delivering what we promised? Poor Excellent  
      Consistency in ensuring any changes to the terms and conditions agreed to are documented with the appropriate level of authority recorded? Poor Excellent  


  1. This section relates to Underwriting Criteria - Agree Outcome: The negotiation and outcome are executed effectively.
    On a scale of 1 to 5 with 1 being poor and 5 being excellent, how would you rate your ability to:

            1 2 3 4 5      
      Recognize the strength and value of the broker/client relationship? Poor Excellent  
      Positively develop/maintain the relationship with the broker throughout the negotiation? Poor Excellent  
      Ensure that Aviva stakeholders have been appropriately considered and engaged? Poor Excellent  





Aviva Canada Learning and Development
Aviva Canada
Scarborough, ON