Online Leadership Program Survey 2014
Name (optional): 


  1. Please select the Contact Center Site/Department which you are associated with.
    Dubuque Contact Center
    Memphis Contact Center
    Calabasas Contact Center
    Hilliard Contact Center
    Southfield Contact Center
    Orlando Contact Center
    Distributed/Work-at-Home Contact Center
    Shared Services (Quality, Training, Client Services, WFM, Project Management)


  1. Of the topics covered during the Online Leadership Training Program, please rank their usefulness to you from 1 to 12, with 1 representing the session you found to be the most beneficial in your leadership development.

        1 2 3 4 5 6 7 8 9 10 11 12
    Trust-Building Part 1– The Science of Trust and SCARF  
    Trust-Building Part 2 – What the Best Leaders Do  
    Removing Barriers and Making Progress  
    Conflict Resolution  
    Communication Skills – Behavior, Oral and Written  
    Teamwork, Goals and Review  
    Basics of Behavior Based Interviewing and Hiring  
    Performance Management/Progressive Counseling and Discipline  
    Absence Management – FML and ADA Accommodations  
    Quality Assurance  
    Workforce Management  
    Client Services/Call Center Issues  


  1. If we were to offer additional leadership training sessions, what specific topics would you like to see covered?


  1. Additional Comments or Feedback





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