VTECH and ATT US || RA Survey for WE06.20.14

READ INSTRUCTIONS CAREFULLY BEFORE ANSWERING THE SURVEY.
The purpose of the survey is to gather your feedback on how each of the research advisor ANSWER THE RESOURCE LINE CALL. Each question pertains to a certain behavior/character the research advisor is expected to have. Do not rate the agent in one whole perspective. Be objective with the ratings.
Please take note of the new ratings: 5 - (Strongly Agree) 4 - (Agree) 3 - (Partially Agree) 2 - (Disagree) 1 - (Strongly Disagree) N/A - Not Applicable (for all questions if you happen to have no chance calling the RA hotline, speaking to a specific RA and for Q4 if you have no invalid call)
If the rating selected is 3 and below, you would have to specify the rating and provide a comment. Otherwise, THE RATING WILL NOT BE INCLUDED. E.g. AO=3 - He talks too fast . PLEASE CHOOSE ONE ANSWER ONLY.
Name: 


A red asterisk (*) indicates required questions.

  1. Did the Research Advisor (Elmer) understand the query based from the information provided? *
    1 2 3 4 5   N/A
     


  1. Did the Research Advisor (Rex) understand the query based from the information provided?*
    1 2 3 4 5   N/A
     


  1. Did the Research Advisor (Elmer) verify and/or validate the query?*
    1 2 3 4 5   N/A
     


  1. Did the Research Advisor (Rex) verify and/or validate the query?*
    1 2 3 4 5   N/A
     


  1. Did the Research Advisor (Elmer) provide complete and relevant information based from the query?*
    1 2 3 4 5   N/A
     


  1. Did the Research Advisor (Rex) provide complete and relevant information based from the query?*
    1 2 3 4 5   N/A
     


  1. Did the Research Advisor (Elmer) explain the reason for an Invalid Call?*
    1 2 3 4 5   N/A
     


  1. Did the Research Advisor (Rex) explain the reason for an Invalid Call?*
    1 2 3 4 5   N/A
     


  1. Did the Research Advisor (Elmer) answer the query in a timely manner?*
    1 2 3 4 5   N/A
     


  1. Did the Research Advisor (Rex) answer the query in a timely manner?*
    1 2 3 4 5   N/A
     


  1. Did the Research Advisor (Elmer) answer the query in a professional manner?*
    1 2 3 4 5   N/A
     


  1. Did the Research Advisor (Rex) answer the query in a professional manner?
    *
    1 2 3 4 5   N/A
     


  1. COMMENTS: Reason for giving a rate lower than 3. Kindly specify the question where the rate was given before explaining.*





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