Pre Holiday Survey


A red asterisk (*) indicates required questions.

  1. How long have you been with HP HHO?*
    Less than 90 days
    More than 90 days


  1. Did you get to experience the HP Holiday Season last year? *
    Yes
    No


  1. If YES on question 2, rate the following based on your experience
    (1 - Lowest and 5 - Highest)

    If NO, choose NA*

          1 2 3 4 5     N/A
      Increased Call Volume   
      OT Requirements   
      Schedule Changes (Split RD, Weekday OFF, etc)   
      PC/Seat Availability   
      Selling Tools (Chatter/Closer Coupons)   
      TL/FS availability   
      3rd Party Product Spiffs (Intel, MS, McAfee, etc)   


  1. During the 2013 Holiday Season which holiday promotion was most effective?
    (1 - Lowest and 5 - Highest)

    If NO on question 2, choose NA*
        1 2 3 4 5   N/A
    Extended Return    
    Price Matching    
    Call Center Promo Codes    
    Affiliate Promo Codes    
    Free expedited shipping on PC and NB    


  1. For this year, which promotion will contribute to a successful 2014 Holiday Season? Check all that apply. *
    Extended Return
    Price Matching
    Call Center Promo Codes
    Affiliate Promo Codes
    Free expedited shipping on PC and NB


  1. What are your expectations for this year’s 2014 Holiday Season? *


  1. Which will help you prepare for the upcoming 2014 Holiday Season? Check all that apply*
    Refresher courses on common call types
    DAC Training (Sales)
    Increased FS/TL Availability


  1. Rank the following tools based on necessity
    (1 - Least Necessary and 10 - Most Necessary)*
        1 2 3 4 5 6 7 8 9 10
    Salesforce - Issue Search Guide  
    Salesforce – Solutions  
    Salesforce - Selling tools (coupons)  
    Salesforce - CTO delay report  
    TOMI  
    New ETR  
    Fedex Return Manager  
    New Website  
    ISCS (For Canada agents)  
    Canada Backlog Report (For Canada agents)  


  1. Which will motivate you for the upcoming 2014 Holiday Season? Rank from 1 – 5, 5 being the highest
        1 2 3 4 5
    Food Stubs / Free Meals  
    Third Party Product Incentives  
    Overtime Opportunity  
    Sales Opportunities  
    Lively atmosphere  


  1. Please use the comment box below for additional feedback in relation to the upcoming 2014 Holiday Season.





HP HHO Program
Boise, ID