DNA Enhancement Survey 2015


  1. Please select the Contact Center Site/Department which you are associated with.

    Dubuque Contact Center
    Memphis Contact Center
    Calabasas Contact Center
    Hilliard Contact Center
    Southfield Contact Center
    Orlando Contact Center
    Distributed/Work-at-Home Contact Center
    Quality Department
    Training Department
    Client Services Department
    Project Management Team


  1. Please select the most accurate job title from the list below that describes your current position with Sedgwick.

    Service Center Representative
    Service Center Associate
    Service Center Specialist
    Team Lead
    Contact Center Manager
    Quality Assurance Coach
    Training Specialist
    Service Center Account Representative/Coordinator
    Project Manager


  1. What ONE enhancement would you recommend for implementation within DNA in 2015? Please be detailed in your response, including how your recommended enhancement will make DNA a more effective/efficient tool.






Call Center
Sedgwick CMS Call Center