Vocational Assessment SOP Survey - All Agency


A red asterisk (*) indicates required questions.

  1. What agency are you reporting on? *
    America Works
    Forward Service Corp
    MAXIMUS
    ResCare
    Ross
    UMOS
    WCI
    WRI


  1. Does your agency have Standard Operating Procedures (SOPs) for vocational assessments (VA)? (SOW IV-B)*
    Yes
    No


  1. Recommendations


  1. How does the SOP document how agency staff determine whether a vocational assessment is needed? (Click all that apply)(5.2.1)*
    The agency assigns vocational assessments to all customers upon intake
    When employers tell them they are necessary for a job order
    When customers do not have an employment goal
    When customers are job ready but have not secured employment within six months
    The agency does not use vocational assessments
    Other


  1. If other, explain.


  1. Recommendations


  1. What vocational assessments does the agency use? (Select all that apply) *
    Career Cruising
    Career Occupation Preference System (COPS)
    Career One-Stop
    Harrington O'Shea Interest Inventory
    Interest Profiler
    O*Net
    Prove-It
    Skills Explorer
    TABE
    WisCareers
    The agency does not use vocational assessments
    Other


  1. If other, please explain


  1. Recommendations


  1. How does the SOP document why agency uses vocational assessments? (Select all that apply) (6.1)*
    To prepare employability plans
    To present information to employers
    To target customers' interest
    To determine customers' barriers to employment
    The agency does not use vocational assessments
    Other


  1. If other, please explain.


  1. Recommendations


  1. How did the agency document how they determine which vocational assessment to use? (Select all that apply) (5.2.1)*
    The agency only has one vocational assessment
    Based on job readiness, i.e. minimal to no work experience
    Based on employer requirements
    Outcome of case staffing
    The agency does not use vocational assessments
    Other


  1. If other, please explain


  1. Recommendations


  1. How did the SOP document how the vocational assessment results are communicated to customers? (Select all that apply) (5.1.2, 6.1, 6.2.1)*
    During a regular intake/ongoing appointment
    In writing sent via US mail
    Electronically
    The agency does not use vocational assessments
    Other


  1. If other, please explain


  1. Recommendations


  1. How did the SOP describe how the vocational assessment results are used in preparing employability plans? (Select all that apply) (6.2.1)
    *
    To guide the customer's job search
    To point out areas where customers need more training
    To keep customers from applying for jobs they do not qualify for
    To encourage customers to apply for jobs they are most qualified for
    To assign appropriate activities
    The agency does not use vocational assessments
    Other


  1. If "Other" please explain.


  1. Recommendations


  1. How did the SOP describe how vocational assessment results are used to connect customers to job orders (openings) and employment? (Select all that apply) (6.1.1)*
    Guiding employment searches
    Informing employers about their talent pool
    Identifying needs for additional training
    To match employment based on employers' needs and the customers' skills, interest and abilities
    There was no connection between vocational assessment and job openings
    The agency does not use vocational assessments
    Other


  1. If "Other" above, please explain.


  1. Recommendations


  1. Does the SOP document any VA training provided? (SOW III, D3, E)*
    Yes
    No


  1. Recommendations


  1. If "Yes" to the previous question, whom does the SOP state conducted the training? (Select all that apply)
    Agency training department
    Agency management
    Agency business services unit
    Agency FEP
    Self-taught
    DCF Partner Training Section (PTS)
    Other
    N/A


  1. If "Other" above, please note who conducted the training.


  1. Recommendations


  1. After a customer obtains employment, does the SOP describe the process to obtain feedback to determine whether customers and employers are satisfied with job match results? (SOW F5, 15, 16)*
    Yes
    No


  1. If yes, please explain the process.


  1. Recommendations


  1. Based on your review of the SOP(s), how effective do you feel the agency is at identifying jobs and careers that are a good match for customers’ skills, job history, aptitude, and interests?
    (5 being most effective and 1 being least) (5.2.2)*
    1 2 3 4 5


  1. Please explain your rating.


  1. Recommendations


  1. Based on your review of the SOP(s), which statement do you feel most accurately describes the agency's job placement process? (SOW F5, 6.1.1)*
    The agency usually matches customers to the first job available.
    The agency usually matches customers with employment that best fits his/her needs and preferences.
    The customer typically finds his/her own employment.


  1. Please explain your selection.


  1. Recommendations


  1. Did the agency document their job order process? (SOW F5)*
    Yes
    No


  1. If yes, please summarize the process.


  1. Recommendations


  1. Did the agency document what their job orders look like (including whether information on job orders is formatted so it can actually be "matched" to assessment results)?
    (SOW F5)*
    Yes
    No


  1. If yes, please summarize.


  1. Recommendations





Neb Macura
WI