NCC Trivia - 03/11/15
Name: 


  1. Please select the Contact Center Site/Department which you are associated with:
    Dubuque Contact Center
    Memphis Contact Center
    Hilliard Contact Center
    Southfield Contact Center
    Orlando Contact Center
    Calabasas Contact Center
    Distributed/Work-at-Home Contact Center
    Shared Services (Quality, Training, Client Services, WFM, Project Management)


  1. Which application is used by the Workforce Management Team to schedule the agents start and end times, as well as, breaks and lunches?





Call Center
Sedgwick CMS Call Center