Teletech Survey
Name: 


A red asterisk (*) indicates required questions.

  1. What function best describes you?*
    HP Employee Supporting Teletech
    Teletech Support (Lead/Trainer/Ops Manager)
    Teletech Agent


  1. Which tool do you feel is most user friendly?*
    Email
    Salesforce


  1. Which method of communication do you prefer for urgent information updates?*
    Ticker
    Communication from my manager
    Team Huddle


  1. Please rank the following in order of communication effectiveness. 1 being the least effective, 4 being the most effective.*
        1 2 3 4
    Daily NUT  
    Ticker  
    Chatter  
    Team Meeting  


  1. Do the current communication platforms provide the necessary information in a timely manner?*
    Yes
    No


  1. If you selected "No" for question number 4, please explain.


  1. How often do you visit the Daily NUT for information updates?*
    Daily
    Twice a Week
    Weekly
    Monthly
    I do not visit the Daily NUT


  1. Do you feel the email CODE system works to help you define urgency? *
    Yes, I love it
    Not Sure. I don't know what the codes mean
    No, I do not like the code system
    N/A- I don't have email


  1. If you have ideas to improve communication, please list below.


  1. Please provide helpful feedback regarding communication in the Sales Center.





HP HHO Program
Boise, ID