DNA Enhancement Survey 2015
Name (optional): 


  1. Please select the Contact Center Site/Department which you are associated.
    Dubuque Contact Center
    Distributed/Work-at-Home Contact Center
    Hilliard Contact Center
    Memphis Contact Center
    Orlando Contact Center
    Shared Services (Quality, Client Services, WFM, Project Management, Training)


  1. Please select the most accurate job title from the list below that describes your current position with Sedgwick.
    Service Center Representative
    Service Center Associate
    Service Center Specialist
    Team Lead
    Contact Center Manager
    Quality Assurance Coach
    Training Specialist
    Service Center Account Representative/Coordinator
    Project Manager


  1. Please rank the following enhancements in order of importance, with 1 being the MOST IMPORTANT, that you feel would improve the efficiency of the application and the quality of our service.

    The option for Other can be utilized to represent an idea not listed below that you feel would further enhance our knowledge management tool.
        1 2 3 4 5 6
    Feedback Forum - Allow users to submit feedback within DNA regarding updates needed to information listed.  
    User Preference for Client Display Listing - Allow users to bookmark specific clients and choose the order in which those clients would display within the client listing.  
    Bookmarking of Individual Instructions - Allow users to bookmark specific client instructions to display within a favorites tab for each client.  
    Maternity Instructions - Add field within each Disability Plan to outline any Maternity Specific Instructions/Information.  
    Links to Absence Practice and Statutory Benefit Matrix Portal Pages - Allow user to open these reference portal pages directly from the DNA application.  
    Other  


  1. If you ranked the option for Other listed above, please provide a brief summary of the enhancement you are recommending and justification for how it will make DNA a more effective/efficient tool.





Call Center
Sedgwick CMS Call Center