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Tier 1 Call Back Tracker
Log a call back for any missed sale due to ETR or Punchout not working
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A red asterisk (*) indicates required questions.
Oracle ID
*
Last Name and First Name (Agent)
*
Team Leader
*
Mark Ybanez
Benedict Ramirez
April Flores
Jaybriett Pogoy
Customer Name (Last and First Name)
*
Customer ANI
*
Reason for callback
Customer mentioned they want to order but ETR is not working
Punchout not working
Customer insisted to be called back (Extreme scenarios) / Processing R/E
*
Callback shift date
4/13/2016
4/14/2016
4/15/2016
4/18/2016
4/19/2016
4/20/2016
4/21/2016
4/22/2016
4/25/2016
4/26/2016
4/27/2016
4/28/2016
4/29/2016
*
HP HHO Program
Boise, ID
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