Returns Survey for Holiday Returns Policy

This is for us to check on agent understanding on our Holiday Returns policy
Name: 


What is the holiday extended returns policy for those customers that did not receive a delayed CTO order?
1/14
1/16
1/5
1/10


If you have an returns exception, that you receive on 1/17, who will you direct the customer to?
Resolutions
My Team Lead
I’ll handle it myself
Returns Specialist


What is the returns policy for those customers that had a delayed CTO delivery that occurred the first week in January?
1/14
1/15
1/16
30 days from the date of delivery





HP HHO Program
Boise, ID