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Transfers Out - SMB AGENTS
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A red asterisk (*) indicates required questions.
Please ask the customer what number they called?
What were the options they chose in the IVR?
What is the order number?
Ask the customer if they spoke to someone else prior to this call?
If your answer is YES in Question 5 (Try to ask details from the customer)
Like: Case #, Rep name and etc
HP HHO Program