Transfers Out - SMB AGENTS


A red asterisk (*) indicates required questions.

  1. Oracle ID*


  1. Please ask the customer what number they called?*


  1. What were the options they chose in the IVR? *


  1. What is the order number? *


  1. Ask the customer if they spoke to someone else prior to this call? *
    Yes
    No


  1. If your answer is YES in Question 5 (Try to ask details from the customer)
    Like: Case #, Rep name and etc*





HP HHO Program
Boise, ID