Transfers Out - SMB AGENTS

A red asterisk (*) indicates required questions.

  1. Oracle ID*

  1. Please ask the customer what number they called?*

  1. What were the options they chose in the IVR? *

  1. What is the order number? *

  1. Ask the customer if they spoke to someone else prior to this call? *

  1. If your answer is YES in Question 5 (Try to ask details from the customer)
    Like: Case #, Rep name and etc*

Boise, ID