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Agent Telephony Transition Training
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- The session was a valuable investment of my time
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- I have a better understanding of how to use the new phone system and what my responsibilities are.
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- I have a better understanding of how I can use some of the features of Speechminer to take an increased level of ownership for my development
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- I have a better understanding of how this new phone system will benefit me and make my job easier.
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- I recommend that the simulator be used in all future training's of the new phone system.
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- The delivery of the content was engaging and kept my attention.
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- What specific feedback can you share as to what worked well in the training and why?
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- What recommendations do you have as far as how we can make this training even more effective and impactful for future classes?
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