Product Knowledge Survey 2018

Help us determine your skill on the products that we carry & sell. Identify the ranking of each products/parts/components/specifications which will help us to further assist you in understanding these areas.
Name: 


Which among these HP products you find the need for more knowledge/information? Rank them according to 1 being the most difficult & so on.
    1 2 3
Printer  
Computer  
Both  


Which of these specifications are difficult to discuss/answer? Rank them according to 1 being the most difficult & so on.
    1 2 3 4
Software  
Hardware  
Ports  
Internal Components  


Which internal component do you need more help? Rank them according to 1 being the most difficult & so on.
    1 2 3 4 5
Hard drive  
Memory  
Graphics  
Processor  
Motherboard  


Which part of the processor question do you find difficult to handle? Rank them according to 1 being the most difficult & so on.
    1 2 3 4
clock speed  
cache  
comparison between dual core, quad, hexa, & octa core  
comparison among processors i3, i5, i7  


Which hard drive question do you find difficult to assist? Rank them according to 1 being the most difficult & so on.
    1 2 3
SATA vs SSD  
m.2 SSD  
storage capacity  


Which of these memory questions do you find most difficult to attend? Rank them according to 1 being the most difficult & so on.
    1 2 3 4
maximum memory  
memory slot  
compatible replacement memory  
where to buy the replacement memory  


Which graphics question do you consider difficult to answer? Rank them according to 1 being the most difficult & so on.
    1 2 3 4
Number of displays a graphics can support  
types of connectivity in a graphics  
integrated vs dedicated graphics  
graphics expansion/addition of graphics card  


Which USB port question do you find hard to answer? Rank them according to 1 being the most difficult & so on.
    1 2 3 4
USB type A vs USB type C  
Thunderbolt features  
Thunderbolt 1 vs 2 vs 3  
number of USB ports  


Which among these specifications do you find it hard to assist? Rank them according to 1 being the most difficult & so on.
    1 2 3 4
Expansion Slots  
Battery life  
Networking  
Warranty  


Which among these software you find it difficult to assist? Rank them according to 1 being the most difficult & so on.
    1 2 3 4
MS Office  
HP Care Pack  
McAfee  
LoJack  


How confident are you in discussing the following HP Products to your customers? Rank them according to 1-not at all confident & so on.

      1 2 3    
  Workstations   
  Business PCs   
  Consumer PCs   


What type of product specific questions are we having challenges with? Rank them according to 1 being the most difficult & so on.
    1 2 3
Product Comparison  
Product Function  
Compatibility with a diff system/hardware  


If there is Refresher Product Training available, what specific topic would you like the training to focus on?





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