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FY18 SMB CS Week 1 Classroom Evaluation
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- The Trainer maintained a positive learning environment and was open and responsive to the needs of the group. (Space is available for any comments at survey end).
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- The Trainer provided examples of and role modeled expected behaviors. (Space is available for any comments at survey end).
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- The Trainer asked clear, open-ended questions to encourage participation and learning. (Space is available for any comments at survey end).
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- The Trainer utilized the experience and knowledge of class members to support the learning process. (Space is available for any comments at survey end).
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- The Trainer provided opportunities to practice and apply skills learned. (Space is available for any comments at survey end)
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- The Trainer clearly instructed exercises and activities and related the purpose and learning back to the job. (Space is available for any comments at survey end).
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- I have a basic understanding of our products and services and the tools and resources to use for additional information about them. (Space is available for any comments at survey end).
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- I am confident in my ability to provide solutions that best fit the customer's Customer Service requests. (Space is available for any comments at survey end).
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- I have a basic understanding of the Primary customer service call drivers and how to resolve those issues. (Space is available for any comments at survey end).
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- I understand what is expected as far as "white glove" treatment of our customers. (Space is available for any comments at survey end).
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- Having current employees come into the classroom to teach and talk about specific team requirements was helpful in developing my understanding of my roles and responsibilities as a customer service Rep. (Space is available for any comments at survey end).
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- What are two to three things that went well during the classroom portion of the training and what was the impact of each to your learning?
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- What are two to three things you would have us do differently during the classroom portion of the training and why?
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