Temp Check

Customer's Concern:
I had "built" a laptop yesterday, but the site would not allow me to add to cart. Tired IE/Chrome/FF and Opera, no luck on any of them, tried to chat (12:30 am EST) but it kept saying chat unavailable. Can I get the price from yesterday today"
Name: 


  1. 1. How will you respond to this customer?



  1. 2. What are the questions you will ask?


  1. 3. Whats the resolution and how will you resolve the customer concern?





HP HHO Program
Boise, ID