45 Day Survey

This survey is to rate the overall satisfaction of New Hires after the first 45 days of providing assistance to clients.

Tools

Name (optional):

Please rate your overall job satisfaction during the first month of assisting callers.

1 2 3 4 5

Excellent Poor

Would you consider the length of New Hire orientation effective enough to keep you engaged and ensure all of the provided information was retained?

1 2 3 4 5

Strongly agree Strongly disagree

Please rate your preparedness after New Hire training in regards to following daily job functions.

		1	2	3	4	5
Assisting callers with existing claims.	Excellent						Poor
Selecting the correct Lines of Business when needed.	Excellent						Poor
Navigating your available resources.	Excellent						Poor
Utilizing the Avaya phone system.	Excellent						Poor
Accessing Impact 360 for your daily schedule needs.	Excellent						Poor

Of the areas mentioned in the question above, are there any areas of improvement within training needed?

During the new hire training, did you obtain a clear understanding of the Quality Assurance Department's expectations?

1 2 3 4 5

Strongly agree Strongly disagree

Has your received coaching and feedback been provided in a professional and helpful manner?

1 2 3 4 5

Strongly agree Strongly disagree

The Team Coordinator/ Coordinators have been willing to assist when asked and guided you to the appropriate resources?

1 2 3 4 5

Strongly agree Strongly disagree

Please provide any feedback regarding your interactions with your Call Center's Team Coordinator/ Coordinators.

Has your assigned Team Leader been willing to assist when asked and guided you to the appropriate resources?

1 2 3 4 5

Strongly agree Strongly disagree

Please provide any feedback regarding your interactions with your Call Center's Team Leader.

Based on your new hire experience, do you feel the expectations provided during training prepared you for your actual daily job functions?

Sedgwick CMS Call Center