CSR Call Guide

"Version 1.0"
Name: 


A red asterisk (*) indicates required questions.

  1. Agent Name:*


  1. What is the reason for the call? 


  1. Have you Paraphrased (using own words, not parroting the customer)?
    Yes
    No


  1. Have you asked NEED BASED Questions to better understand the situation/customer?
    Yes
    No


  1. Have you ACKNOWLEDGED the situation, ASSURE the customer the buck stops here, ACTION to remedy the situation?
    Yes
    No


  1. Call Duration:


  1. Order Number:


  1. Date today (Manila Time):





HP HHO Program
Boise, ID