Case Management Strategies: Empathy

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  1. Self Evaluation

    Please review the following list of knowledge and skills statements. Rate your level of knowledge and/or skill in each area before completing this course.

            1 2 3 4 5      
      I could describe the difference between empathy and sympathy. Very Low Very High  
      I could empathize with the difficult choices participants face while living in poverty.  Very Low Very High  
      I could implement empathic case management strategies with participants. Very Low Very High  



  1. Please review the following list of knowledge and skills statements. Rate your level of knowledge and/or skill in each area after completing this course.

            1 2 3 4 5      
      I can describe the difference between empathy and sympathy. Very Low Very High  
      I can empathize with the difficult choices participants face while living in poverty.  Very Low Very High  
      I can implement empathic case management strategies with participants. Very Low Very High  


  1. The external activities (e.g., video, simulation, etc) have clear instructions.
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The external activities (e.g., video, simulation, etc) helped me apply the content of the course to my daily work.
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The printable course materials (e.g., Participant Guides, Transcript) are relevant and of value.
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. I will be able to immediately use and apply the strategies, best practices, and other ideas in my job.
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The demonstrations in communicating empathy were effective.
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Course Delivery

    The methods of learning (reading, interaction, videos, etc.) changed frequently enough to keep me engaged (i.e., I was not bored or tempted to do other work while completing this course).
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree



  1. The activities, exercises, and examples are realistic and true-to-life.
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Overall Experience

    Excluding interruptions, how long did it take you to complete this course?
    30 minutes
    1 hour
    1.5 hours
    2 hours
    2.5 hours
    3 hours
    Longer



  1. What part of this course did you find most useful and interesting?


  1. What aspects of this course detracted from your learning?


  1. Was this course easy to use (e.g., navigation, instructions, technical aspects)?
    Yes
    No


  1. If No, why?


  1. What would you do to improve this course?
    No improvements needed
    Reduce the content covered
    Increase the content covered
    Slow down the pace
    Speed up the pace
    Other


  1. If Other, please specify.


  1. Additional Comments.





Neb Macura
WI