Sales 57 Nesting Form

Please fill out based on what you have heard on the call, provide feedback on the agent's behavior and capture verbatim where we can help them improve.
Name: 


  1. Agent Name:


  1. In Verbatim: Customer’s Reason for calling


  1. Agent is Confident on the call.  


  1. How do you rate the communication skills of the agent?
    Exceptional
    Acceptable
    Needs improvement
    Significant issue


  1. How do you rate agent's efficiency on Tools/System Navigation?
    Exceptional
    Acceptable
    Needs improvement
    Significant issue


  1. How do you rate the agent's Product knowledge?
    Exceptional
    Acceptable
    Needs improvement
    Significant issue


  1. How do you rate the agent's Process knowledge?
    Exceptional
    Acceptable
    Needs Improvement
    Significant issue


  1. Was the BOSS questions utilized by the agent?
    Exceptional
    Acceptable
    Needs Improvement
    Significant issue


  1. What questions were not answered by the agent for the customer?


  1. Did the agent follow the ZTP Guidelines?
    Yes
    No


  1. If you answer no, which ZTP guideline/s were not followed by the agent?





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