About me |
Mike has over 35 years of experience in private enterprise, state government and the military as a leader, manager, curriculum developer, instructional designer, trainer, and director of training and customer service.
He specializes in supervisory training, organizational development, analysis and problem solving, and conflict management. He is the author of the Completed Staff Work, Introduction to Completed Staff Work and Roles & Responsibilities courses.
Private sector experience includes five years with Coventry Health Care as Director of Bill Review Training, Customer Support and System Development.
Public sector experience includes managerial positions with the California Departments of Justice, Corrections and the Conservation Corps.
Military experience includes Command and Leadership positions from Company to Brigade level. Academic credentials include a Masters Degree in Public Administration from the University of Shippensburg (PA), Bachelors Degree in Social Science from CSUS, and a Certificate in Designing Web-based Training from the University of Colorado. Additionally, he has attended several high level military schools including the prestigious Army War College (a graduate level course on International Relations, Politics and the Use of Military Force).
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