Quia - CS Training Program's Profile

Home FAQ About Log in Subscribe now

CS Training Program

Actions
Help

Classes

AH- AA 2012 (Feb)
Author House/OCC 2012 ( Feb)
Authorhouse CIC Team
Authorhouse PSA Team
Balboa Universal Rep 2012 (Feb)
Book Sales CS
Booktango Reps 2012 ( Feb)
CS Senior REPS
iUniverse CIC Team
iUniverse CS 2012 (Feb)
iUniverse PSA Team
Marketing Services Team
Ops Supervisors
Sales Reps- March 5th
Trafford CIC Team
Trafford CS 2012 (Feb)
Trafford PSA Team
UK/ ANZ Xlibris reps
WordClay/Inkubook/Booktango 2012 (Feb)
XL Post Publication Reps
Xlibris Author Services Team 2012 (Feb)
Xlibris CS 2012 (Feb)
Xlibris Submissions Team 2012 (Feb)

Quizzes

ASR Department Training
- Overview of the Production Process
- Work Statuses
CS General Training
CS Refresher Program
Enhancement program
Exercises (Refresher)
- Exercise 2-Pub and Mktg Services
- Handling Sales Calls- Exercise1
Knowledge check for all reps
- Knowledge Check Part 2
Trafford Training
- Trafford Exam 1
Business Email writing
Knowledge Check for OCC Reps V.1
Mock calls Exercise: Forbidden Phrases
OCC Knowledge Check Version 2

Surveys

Enhancement program
- How organized are you in the office?
- Self Skill Assessment
Call Recording - 1
Call Recording - 3
Call Recording Survey - 2
Post Training Survey (ASI General Training)
Post Training Survey (CIC Training)
Post Training Survey- Day 1 Orientation
Post Training Survey (Xlibris General Training)
Trainer- Evaluation