Chapter 01: Organization and Structure

This chapter describes various hotel types, and lists the services to be found in services found in world-class service properties, in hotels that offer mid-range service, and in economy/limited service hotels. Students should be able to: • Identify the advantages and disadvantages of independent hotel ownership • Identify the advantages and disadvantages of chain ownership • Describe how management contracts are implemented • Explain how franchises and referral groups work and • Create an organization chart • Classify functional areas by revenue or support centers • Classify functional areas by front-of-the-house and back-of-the-house